Sensi thermostat support

Are you receiving a "Thermostat is offline" error message while opening your Sensi app or cannot connect your Sensi Thermostat to Wi-Fi? This article will help you re-establish a connection.

If you replaced your router, changed  or updated your Wi-Fi network, you’ll need to reconnect your Sensi thermostat to Wi-Fi. This article will walk you through reconnecting to your network.

This means that your Sensi thermostat is either not connecting to your home wireless network, or not communicating with the Sensi cloud servers. This article will help you troubleshoot this issue. 

This article will guide you on how to correctly wire and configure your thermostat for your heating and cooling equipment.

Troubleshoot this error message with our system run time FAQ's

Steps to unregister your thermostat from an existing/old account.

Sensi thermostats work with most HVAC systems. Please see full compatibility chart.

If you’ve installed the Sensi thermostat and now find that your cooling does not turn on, proceed through the following steps until the issue is resolved.

This article explains what a common wire or c wire is, and how you would know if you have or need one.

If you’ve installed the Sensi thermostat and now find that your heating does not turn on, proceed through the following steps until the issue is resolved.

You may encounter this message if your Sensi is compatible with Apple HomeKit. This article will explain what happens when this message shows, and how to connect your thermostat to HomeKit

Programming a customized schedule for your Sensi thermostat can be completed in minutes. Find out how to program your thermostat here.